What type of support do Epic's free users receive?

Epic's free users receive basic technical support from Epic's customer service team. This support includes answering technical questions, guiding users through the setup and installation process, and providing troubleshooting assistance when needed. Epic also offers a library of helpful articles and user guides to help users learn how to use their software. For more advanced technical support, users can upgrade to a paid subscription, which provides access to a dedicated customer service team and access to a priority queue for faster responses to technical queries. Additionally, Epic offers email and phone support for all users, regardless of subscription level.