What is the airline’s policy on cancellations?

The airline’s policy on cancellations varies depending on the type of ticket purchased. For most tickets, customers may cancel their ticket within 24 hours of purchase for a full refund, with some exceptions for certain flights. If the flight is canceled or delayed more than two hours, the airline will offer a full refund or the option to rebook the flight at a later date. If the customer chooses to rebook, they will be charged a change fee equal to the difference in fare.

For non-refundable tickets, customers may still cancel their ticket prior to the scheduled departure and receive a credit for the amount of the ticket, minus a cancellation fee. This credit must be used within one year of the original purchase date. If the flight is delayed or canceled, customers will receive a full refund without any additional fees.

The airline also offers a flexible ticket option, which allows customers to cancel their ticket up to one hour prior to the scheduled departure for a full refund. This option is only available for certain flights and may be subject to additional fees.