Could the problem be related to the platform I'm using?

Yes, the problem could be related to the platform you are using. Different platforms might have different compatibility issues or software requirements that could be causing the problem. For example, if you are using an older version of a platform, it may not be compatible with the software you are trying to use. Additionally, different platforms may have different user settings or configurations that could be causing the issue.

It is important to ensure that the platform you are using is compatible with the software or application you are trying to use. You should also check the user configuration settings to make sure that they are properly set up. Additionally, you should make sure that you have the latest version of the platform installed and that you have the latest updates.

Finally, if the problem persists, it might be best to contact the platform's customer support team. They can provide additional information or assistance that may help resolve the issue. Additionally, they can provide additional troubleshooting tips or advice that can help resolve the issue.